Inch By Inch Store Policy
Last updated: 17 August 2026
At Inch By Inch, we want your shopping experience to be simple, secure and enjoyable. Our store policies provide clear information about ordering, shipping, returns, exchanges, refunds and your rights as a customer.
Orders
Once an order has been placed, you will receive an order confirmation by email. Please check your order details carefully, including your delivery address and selected size.
If you notice an error in your order, please contact us as soon as possible. We will do our best to make changes before the order is dispatched, however we cannot guarantee that changes can be made once an order has entered the fulfilment process.
Shipping
All Inch By Inch orders are carefully packed and dispatched from our Brisbane warehouse, Australia.
Orders are generally processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
Delivery times vary depending on your location and the shipping method selected at checkout. Delivery timeframes may be affected by weekends, public holidays, weather, postal delays or circumstances outside our control.
International Shipping
International shipping may be available to selected countries.
International customers are responsible for ensuring that the products ordered can legally be imported into their country. Any customs duties, taxes, import fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Returns & Exchanges
We want you to be happy with your Inch By Inch purchase.
Due to the intimate nature of our products and for hygiene reasons, underwear must be unworn, unwashed and in its original condition, with all original tags and packaging attached, to be eligible for a change-of-mind return or exchange.
If you have received the wrong product, an incorrect size due to an error on our part, or an item that is faulty or damaged, please contact us as soon as possible so we can assist you.
Change-of-mind returns and exchanges are subject to our applicable return conditions and do not affect your rights under Australian Consumer Law.
Returns & Exchanges
We want you to be happy with your Inch By Inch purchase.
Due to the intimate nature of our products and for hygiene reasons, underwear must be unworn, unwashed and in its original condition, with all original tags and packaging attached, to be eligible for a change-of-mind return or exchange.
If you have received the wrong product, an incorrect size due to an error on our part, or an item that is faulty or damaged, please contact us as soon as possible so we can assist you.
Change-of-mind returns and exchanges are subject to our applicable return conditions and do not affect your rights under Australian Consumer Law.
Faulty or Damaged Items
We carefully inspect and pack our products before they leave our Brisbane warehouse. If your item arrives damaged or you believe it has a manufacturing fault, please contact us with your order number and photographs showing the issue.
We will assess the item and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with your rights under Australian Consumer Law.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used to place the order.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Original shipping costs may not be refundable for change-of-mind returns, unless otherwise required by Australian Consumer Law.
Change of Mind
Change-of-mind returns or exchanges may be accepted where the item meets our return conditions.
Because we sell men’s underwear, items that have been worn, washed, damaged, altered or removed from their original hygienic packaging may not be eligible for a change-of-mind return or exchange.
This policy does not limit your rights under Australian Consumer Law.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if the customer requests that the order be resent.
Lost or Delayed Orders
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your order number.
Where tracking is available, we may use the tracking information provided by the delivery carrier to investigate the shipment.
Once an order has been handed to the delivery carrier, delivery times are outside our direct control. However, we will do our best to assist you with any delivery issues.
Product Information
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your order number.
Where tracking is available, we may use the tracking information provided by the delivery carrier to investigate the shipment.
Once an order has been handed to the delivery carrier, delivery times are outside our direct control. However, we will do our best to assist you with any delivery issues.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments